| FAQ's |
 |
| How to
buy the tickets? |
Read
carefully all the information provided and select the event and the
tickets you would like to purchase. Do not forget to fill in the order
form to proceed.
|
| Which is the
payment method? |
The
payment is made online by means of a safe connection by Visa or
MasterCard credit/debit cards. In order to let you know that the
purchase is really being processed, you will be sent a confirmation
e-mail.
|
| Which stadium
areas do the tickets correspond to? |
In
deference to our customers, we always offer the best tickets available
in the chosen areas. For further information, see the map.
|
| Where will I
receive my tickets? |
They
will be delivered to the address provided in the order form, always
inside the country where the event takes place. Regarding foreigners,
they will have to provide their accommodation address during their stay.
|
| How do I know
my purchase order has been successfully received? |
| Once
the transaction has been successfully completed, you will be sent a
confirmation e-mail with all the details related to your purchase. |
| If I do buy the
tickets with much anticipation, do you apply any kind of discounts? |
We
apply discounts for our usual customers and groups. If this is your
case, please contact us.
|
| Does the ticket
price include postage and packing? |
Yes,
as well as the 16% V.A.T.
|
| I would like to
modify my purchase order. How can I do it? |
|
In order to change any data: address, arrival date, and so on,
you must send us an e-mail with all these changes, at info@sportsemotions.com
and we will be pleased to help you.
|
| What does 'to
buy in the "Booking" mode' mean ? |
If
you wish to book tickets that are not available, as soon as we receive
your booking order we do our best to get them. Once we obtain the
tickets, we send you a booking confirmation e-mail. If we do not manage
to get the tickets, you are refunded 100% of the amount paid and our
company is exempt from any liability regarding any inconvenience caused
to the customer.
|
| Is the ticket
price given the real ticket price? |
No.
Our customer-oriented policy is to sell a service called Ticket
Package. We do not sell the ticket only. The Ticket Package, depending
on the city or the event, may include: the event tickets, a souvenir, a
city guide book or map, and home delivery service.… In many
occasions, in order to guarantee the Ticket Package availability for
our customers, we have to buy the ticket package at a higher
price than their face value. Hence, our tickets can be more expensive
than the tickets real price (face value). Or else, depending on
supply-demand, we establish our Ticket Packages prices.
|
| Is there any
emergency telephone number? |
In case you have a last minute emergency, you can contact us at the
customer service telephone number available 24 hours/day and effective
48 hours before the event (+ 34 690 278 507).
|
| Can I cancel my
tickets? |
Cancellations,
changes or refunds are not allowed once the purchase or the booking has
been accepted. Refunds are only accepted if our company does not manage
to fulfill the purchase or booking. Before cancelling the purchase or
booking -in case we did not manage to obtain the tickets chosen
category- we would offer you lower category tickets and the difference
in price would be refunded.
The match date can be rescheduled: from Sunday to Saturday or to Monday, as well as, from Wednesday to another weekday.
The date/time changes are due to TV broadcastings or
Championships commitments the Clubs are subject to. Hence, our customer
is responsible for checking the final date/time match. These changes
may occur up to 7 days before the event.
|
|
Do you
have any additional questions?
Drop us a line
at info@sportsemotions.comand we will
be pleased to help you. |
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